Refund policy
RETURN & REFUND POLICY
At ARVENA FORM, we want you to feel confident with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Returns
To be eligible for a return under our 30-day return policy, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- With all original tags and packaging
- Accompanied by proof of purchase
Items that show signs of wear, washing, damage caused after delivery, or improper use may not be eligible for a return under our voluntary return policy.
Your statutory consumer rights are not affected.
How to Request a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return is accepted, we will provide you with the appropriate return instructions and return address.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise stated.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@arvenaform.com.
Please include your order number and, where possible, photos showing the issue.
If the item is confirmed to be damaged, defective or incorrect, we will provide an appropriate solution and cover reasonable return costs where required.
Hygiene
For hygiene reasons, certain items supplied with a hygiene seal may not be eligible for change-of-mind returns once the seal has been removed, where permitted by applicable law.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.
Exchanges
If you ordered the wrong size or would like a different item, please contact us at info@arvenaform.com.
Where an exchange is not available, you may return the eligible item and place a new order.
UK Cancellation Rights
For most online purchases, UK customers have the right to cancel their order within 14 days of receiving the goods, subject to applicable legal exceptions.
After notifying us of your cancellation, you normally have a further 14 days to return the goods.
To exercise your cancellation rights, contact:
Please include your name and order number and clearly state that you wish to cancel your order.
Where applicable, the refund will also include the cost of the least expensive standard delivery option offered at checkout.
You are responsible for return shipping costs for a change-of-mind cancellation unless otherwise stated or required by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
For returns covered by statutory cancellation rights, refunds will be processed within the applicable legal timeframe. For returns made under our additional 30-day return policy, we aim to process approved refunds within 14 days of receiving the returned item.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
Contact
For any questions regarding returns or refunds, please contact:
ARVENA FORM Customer Support
info@arvenaform.com