Shipping policy
SHIPPING POLICY
At ARVENA FORM, we aim to make your shopping experience simple and reliable from checkout to delivery.
Shipping Destinations
We currently ship to customers throughout the United Kingdom.
Shipping Cost
We offer:
FREE TRACKED UK SHIPPING
There is no additional standard shipping charge on UK orders.
Estimated Delivery Time
Our estimated delivery time for UK orders is:
6–12 business days
Business days exclude weekends and public holidays.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, public holidays or unusually high shipping volumes.
Order Processing
Once your order has been confirmed, it will be prepared for shipment.
When your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking information to update after your order has been dispatched.
Order Tracking
All UK orders include tracked shipping.
Once your tracking information becomes available, you will be able to follow the progress of your delivery.
If you have not received tracking information or believe there is an issue with your shipment, please contact:
Please include your order number so we can assist you as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at info@arvenaform.com.
We will do our best to make the requested change, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
ARVENA FORM cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed Orders
While most orders should arrive within the estimated delivery timeframe, occasional delays may occur.
If your order has not arrived after the estimated delivery period, please check your tracking information first.
If you still need assistance, contact us at info@arvenaform.com with your order number and we will investigate the shipment.
Lost Packages
If you believe your package has been lost in transit, please contact us at info@arvenaform.com.
We will review the tracking information and work with the shipping carrier or fulfilment partner to investigate the shipment.
Where a package is confirmed as lost, we will provide an appropriate resolution in accordance with your consumer rights.
Packages Marked as Delivered
If your tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or neighbours who may have accepted the package.
If you still cannot locate your order, contact us at info@arvenaform.com and we will assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and, where possible, photos showing the issue.
For further information regarding returns and refunds, please refer to our Return & Refund Policy.
Contact Us
For any questions regarding shipping or delivery, please contact:
ARVENA FORM Customer Support
info@arvenaform.com